Terms and Conditions
Last Updated: November 3, 2026
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
- ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and www.rareplantznmore.com policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
These online shopping terms and conditions (the Terms) apply to all orders for any products (the Products) which you, the customer (You), place using this website www.rareplantznmore.com (the Website). This Website is owned by RarePlantz N More FZ-LLC, a limited liability company incorporated in Ras Al Khaimah Free Zone, United Arab Emirates (We or Us).
By selecting the “I Accept The Terms & Conditions And Privacy Policy” checkbox you accept and agree to be bound by the Terms, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. You should print a copy of the Terms for future reference.
We amend these Terms from time to time as set out in the Terms. Every time you wish to order Products, please check these Terms to ensure you understand the latest Terms, which apply at that time.
Nothing in these Terms affects your statutory rights, either as a consumer or otherwise.
No International Delivery
Unless otherwise specified the Products on the Website are available for delivery only within the United Arab Emirates (the UAE).
You may place an order for Products from outside of the UAE, but this order must be for delivery to an address in the UAE. Furthermore, Consumers
You may only purchase Products from our website if you are at least 18 years old. If you are under 18 years old, you may use this website only with the involvement of a parent or guardian.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Colours, Specifications and Dimensions of Products
The images of the Products on the Website are for illustrative purposes only. We have made every effort to display the colours, specifications and dimensions of Products on the Website as accurately as possible. Although we have made every effort to display the colours accurately, the colours you see will depend on the resolution of your monitor and we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the Product delivered. We may from time to time vary the dimensions, specifications and quantities of Products displayed on our Website without prior notice. For example, the variegatons are subject to seasonal availability.
The packaging of the Products may also vary from that shown on images on the Website.
Availability of Items and Substitution
We accept orders for Products subject to availability. If for any reason the Product you ordered is no longer available, we will contact you using the contact details you supplied when placing your order and either:
- Offer you an alternative Product of equivalent quality and price if this is possible; or
- Cancel the order and provide you a full refund in respect of that Product.
If we are unable to contact you or do not receive a response from you, we will process any remaining Products on your order and refund you for the Products we were unable to supply.
Your Profile
You will need to register with us to purchase Products using this Website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account user name or password and to take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or address). You can access and update your registration details using the “My Account” area of the Website.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address doesn’t include credit card information). For details on how we use this information, please read our Privacy Statement.
To fulfill our obligations to you under these Terms we will communicate with you by e-mail to the email address provided by you and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.
The Contract Between Us
When you place an order to purchase Products using the Website this is an offer by you to us to purchase those Products. After you place an order, you will receive an email from us acknowledging that we have received your order (the Order Confirmation Email). However, please note that this does not mean that your order has been accepted.
We will confirm our acceptance of your order by sending an email that confirms that the Products have been dispatched (the Dispatch Confirmation). If we are unable to supply you with a Product, for example because that Product is not in stock or no longer avilable, we will contact you and the terms under the heading “Availability of Items and Substitution” will apply.
Payment Confirmation
Customers will receive an order confirmation email within 24 hours of successful payment.
The confirmation email will include order details, payment information and order reference number.
Customers are advised to keep the confirmation email for their records.
If the confirmation email is not received within 24 hours, customers should contact customer support at cs@rareplantznmore.com.
Prices
Products are invoiced in UAE Dirham at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced Product as cancelled.
The price of a Product and Delivery shown online are including VAT charges.
The price of a Product does not include delivery charges. Our delivery charges are as set out under the heading “Delivery”.
Payment
We accept payment via all major Credit Cards: Visa, Mastercard.Our system automatically asks your card issuer for authorization for this amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Please do not send us payment information using electronic methods such as email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide to us when placing an order.
Change of Delivery Date for Perishables
Change of delivery date for perishable Products, including but not limited to fresh flowers and plants must be received 24 hours in advance of dispatch of the Products. Any change request received with less than a 24 hour notice will result in an additional 50% charge on perishable Products ordered.
Cancellations and Returns
If you wish to cancel your order, please contact our Customer Services Department on mobile number +971585318969. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us at our premises 306a Villa 9, Al Mirqab street, Sharqan, Sharjah within 48 hours and we will provide a refund on the Product or exchange the Product with an alternative Product of equivalent quality and price if this is possible minus the cost of delivery and additional services (e.g. gift wrapping, packaging and delivery). Refunds will be issued by the original payment method. Delivery charges are non-refundable and further delivery charges will apply for any exchanged Products that require delivery. Refund or exchange of Products does not extend to perishable Products including but not limited to fresh flowers and plants. Discounted sale items cannot be returned, refunded, or covered by warranties.
Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping, packaging and delivery). If we receive notice of your cancellation of a Product [prior to dispatch] we will refund the relevant part of the purchase price for that Product but delivery fees are non-refundable.
If you wish to cancel your online order, please contact our Customer Services Department at +97158518969. As we strive to process orders immediately, it may not always be possible to prevent an order from being dispatched.
If your order has already been dispatched, you may return the items within:
- 48 hours for plants (provided they have not been replanted/ Damage).
- 7 days for non-perishable items (provided the item is unused and undamaged).
We will provide a refund for the product or exchange it with an alternative product of equivalent quality and price, if available, minus the cost of delivery and additional services (e.g., gift wrapping, packaging, and delivery).
Please note that delivery charges are non-refundable, and additional delivery charges will apply for any exchanged products requiring delivery.
Refunds or exchanges do not apply to perishable products, including but not limited to fresh flowers and plants.
Discounted sale items cannot be returned, refunded, or covered by warranties.
Once items have been dispatched, cancellations for additional services (e.g., gift wrapping, packaging, and delivery) will not be accepted.
If we receive notice of your cancellation for a product prior to dispatch, we will refund the full amount.
Incorrect Items
If we have sent you an incorrect Product, please notify our Customer Services Department on mobile number +971585318969 as soon as possible and we will arrange pickup of the Product(s) [and a refund will be provided]. If you would like us to replace the incorrect Product with the Product you ordered we will send you the correct Product as soon as possible.
