Refund Policy
Last Updated: November 3, 2026
Approved refunds will be processed to the customer’s original payment method. Once a refund has been approved and initiated by RarePlantz N More, it may take approximately 10 to 45 days for the refunded amount to appear in the customer’s account, depending on the processing time of the issuing bank and payment provider.
The time required for the refund to reflect in the customer’s account may vary depending on the customer’s bank and card issuer.
Customers will be notified once their refund has been processed.
1. General Refund Policy
We aim to ensure that every order meets our quality standards.
If you receive a damaged, defective, or incorrect product, please contact us so our team can review the issue and determine an appropriate resolution.
Refund and replacement requests will be evaluated based on the condition of the product, the nature of the issue, and applicable consumer protection laws.
2. Replacement Guarantee
RarePlantz N More offers a Replacement Guarantee for eligible plants that arrive damaged during delivery.
If your plant arrives in a damaged condition, please notify us within seven days of receiving your order.
To submit a request, please provide:
Your order number.
Clear photographs of the damaged plant.
Photographs of the packaging, where applicable.
A brief explanation of the issue.
Our team will review your request and determine whether the product qualifies for a replacement or another appropriate resolution.
Replacement availability will depend on stock availability and the nature of the issue.
This guarantee does not limit any rights or remedies available under applicable UAE consumer protection laws.
3. Damaged or Incorrect Products
If you receive a damaged product or an item different from what you ordered, please contact us promptly.
We request that customers:
Inspect their orders upon delivery.
Take photographs of any visible damage.
Keep the original packaging, where possible.
Contact our support team with the relevant order details.
After reviewing the request, we will communicate the available resolution.
Depending on the circumstances, this may include a replacement, refund, or another appropriate solution.
4. Refund Eligibility
A refund may be considered in situations such as:
An order is cancelled by RarePlantz N More after payment has been received.
A product is unavailable after an order has been confirmed and paid for.
A customer receives an incorrect or damaged product and a refund is determined to be the appropriate resolution.
A refund is otherwise required under applicable consumer protection laws.
All refund requests will be reviewed individually.
5. Non-Refundable Situations
Due to the natural characteristics of living plants, certain variations do not automatically qualify for a refund.
These may include:
Minor differences in leaf size, shape, or colour.
Natural variations in variegation patterns.
Minor cosmetic imperfections that do not affect the overall health of the plant.
Changes in plant appearance caused by normal growth.
Plant deterioration resulting from improper watering, unsuitable lighting, temperature, humidity, or inadequate care after delivery.
However, these conditions will not affect any mandatory consumer rights or valid claims relating to damaged, defective, or incorrectly supplied products.
6. Cancellation Policy
The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.
7. Refund Request Process
To request a refund, please contact our customer support team using the details provided below.
Please include:
Full name.
Order number.
Registered contact number.
Reason for the refund request.
Relevant photographs or supporting information, if applicable.
Our team will review the submitted details and contact you regarding the outcome of your request.
Providing complete information helps us assess refund requests more efficiently.
8. Refund Processing Time
Once a refund has been approved, we will initiate the refund through the applicable payment method.
The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.
We will make reasonable efforts to process approved refunds promptly.
If you have not received your refund after the applicable processing period, please contact our customer support team.
9. Shipping and Delivery Charges
Shipping and delivery charges will be reviewed as part of the refund request.
Where a refund is approved due to an error attributable to RarePlantz N More, such as an incorrect or damaged delivery, applicable delivery charges will be handled in accordance with applicable law.
For other situations, delivery charges may be non-refundable where permitted by law.
10. Changes to This Refund Policy
RarePlantz N More reserves the right to update or modify this Refund Policy when necessary.
Any updates will be published on this page with a revised last-updated date.
Customers are encouraged to review this page periodically.
11. Contact Us
If you have questions about refunds, replacements, cancellations, or an existing order, please contact us.
RarePlantz N More
Location: Near Financial Centre Metro Station, Dubai, UAE
Phone: +971 56 665 8831
Email: info@rareplantznmore.com
Website: https://rareplantznmore.com/
Thank you for shopping with RarePlantz N More. We appreciate your trust and support and are committed to providing a positive shopping experience.
