Shipping Policy
Last Updated: November 3, 2026
At RarePlantz N More, we understand that plants are living products that require special care during handling and transportation. Our goal is to ensure that every order reaches you safely and in the best possible condition.
This Shipping Policy explains our delivery process, shipping arrangements, estimated delivery times, and other important information regarding your orders.
1. Delivery Locations
RarePlantz N More currently offers plant delivery services across Dubai, UAE, subject to location and delivery availability.
We aim to make it convenient for customers to receive their favourite rare plants, variegated plants, collector plants, and growing essentials.
If you are unsure whether we deliver to your location, please contact our team before placing your order.
2. Order Processing
Once you place an order through our website:
Our team will review your order and confirm product availability.
Orders will be carefully prepared and packed before dispatch.
We will coordinate delivery arrangements using the contact details provided during checkout.
Any relevant delivery updates will be communicated to the customer.
Order processing times may vary depending on product availability, order volume, and preparation requirements.
3. Delivery Time
Delivery times may vary depending on your location, product availability, and order processing requirements.
Our team will communicate the expected delivery timeframe when confirming your order.
Please note that delivery times are estimates and may occasionally be affected by unforeseen circumstances, including traffic conditions, weather, public holidays, or operational delays.
4. Shipping Charges
Applicable delivery charges, if any, will be communicated during checkout or before order confirmation.
Shipping costs may vary depending on the delivery location, order size, and delivery arrangements.
If you have questions about delivery charges, please contact our customer support team before completing your purchase.
5. Special Handling for Live Plants
Plants are living products and require appropriate care during packaging and transportation.
At RarePlantz N More, we take reasonable precautions to protect plants during delivery.
Our handling process may include:
Carefully preparing plants before dispatch.
Using suitable packaging to protect leaves and stems.
Securing plants to minimize movement during transportation.
Taking precautions to reduce potential damage during handling.
Some minor changes, such as leaf movement or temporary stress, may naturally occur during transportation.
These variations are part of handling living plants and do not necessarily indicate a product defect.
6. Delivery Address and Contact Information
Customers are responsible for providing accurate delivery details when placing an order.
Please ensure that your:
Full delivery address is correct.
Contact number is active and reachable.
Building, apartment, or villa details are complete.
Any special delivery instructions are clearly communicated.
RarePlantz N More cannot guarantee successful delivery if incorrect or incomplete information is provided.
Please contact us as soon as possible if you need to update your delivery information.
7. Receiving Your Order
We recommend that customers arrange to be available at the delivery address to receive their orders.
Upon receiving your plants:
Carefully inspect the packaging and plants.
Check for any visible damage caused during transportation.
Unpack the plants carefully.
Place them in an appropriate environment.
Follow suitable plant-care instructions.
If you notice any damage or concerns upon delivery, please contact us promptly with photographs and your order details.
8. Damaged or Incorrect Orders
We take care to ensure that orders are packed and delivered properly.
However, if your order arrives damaged or you receive an incorrect product, please notify us within seven days of receiving your order.
To help us review your concern, please provide:
Your order number.
Clear photographs of the received product.
Photographs of the packaging, if relevant.
A short description of the issue.
Our team will review your request and guide you through the applicable replacement or resolution process in accordance with our 7-Day Replacement Guarantee and applicable consumer protection laws.
9. Delivery Delays
Although we aim to deliver orders within the communicated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
Heavy traffic or road restrictions.
Adverse weather conditions.
Public holidays.
Unexpected operational issues.
Incorrect or incomplete delivery information.
Other unforeseen circumstances.
If a delay occurs, our team will make reasonable efforts to communicate relevant updates.
10. Pickup Option
Customers may also arrange to collect their orders near Financial Centre Metro Station, Dubai.
If you prefer pickup instead of delivery, please contact our team in advance to coordinate the collection arrangements.
Pickup availability and timing will be confirmed by our team.
11. Order Cancellation and Delivery Changes
If you wish to cancel an order or change your delivery details, please contact us as soon as possible.
We will try to accommodate reasonable requests; however, changes or cancellations cannot be guaranteed once an order has been prepared or dispatched.
Any applicable cancellation or refund request will be handled according to our Refund and Replacement Policy and applicable laws.
12. Contact Us
If you have any questions about shipping, delivery arrangements, or your order status, please contact us.
RarePlantz N More
Location: Near Financial Centre Metro Station, Dubai, UAE
Phone: +971 56 665 8831
Email: info@rareplantznmore.com
Website: https://rareplantznmore.com/
Thank you for choosing RarePlantz N More. We appreciate your support and look forward to delivering beautiful plants to your doorstep!
